Vertolaunch LLC ("Vertolaunch," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at vertolaunch.com or engage with our services.
Vertolaunch LLC is a limited liability company incorporated in the State of Wyoming, USA, providing eLearning consulting, LMS implementation, instructional design, SCORM development, and related professional services.
Vertolaunch LLC
30 N Gould St Ste N, Sheridan, WY 82801
contact@vertolaunch.com
Information you provide directly: when you submit a contact form, request a consultation, book a call through our scheduling tool, or reach out by email, we may collect your name, email address, company name, job title, phone number, and any details you include in your message.
Information collected automatically: when you visit our website, we may automatically collect certain technical information such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected through cookies and similar tracking technologies (see Section 7 below).
Payment information: when you engage Vertolaunch LLC for paid services, payment transactions are processed by Stripe, Inc. Vertolaunch LLC does not directly collect or store your full payment card details. See Section 6 for details on Stripe's data handling.
To respond to inquiries: we use contact information you provide to reply to your questions, schedule consultations, and communicate about potential or active engagements.
To deliver services: we use information related to your project and business needs to design, develop, and deliver the eLearning services you have engaged us for.
To send project-related communications: we may send you invoices, project updates, deliverables, and related business communications.
To improve our website: we use automatically collected data to understand how visitors interact with our site, identify technical issues, and improve user experience.
To comply with legal obligations: we retain certain information as required by applicable law, tax regulations, and business record-keeping requirements.
To protect our rights: we may use information as necessary to establish, exercise, or defend legal claims, enforce our agreements, and prevent fraud or misuse of our website and services.
We do not sell your personal information to third parties, and we do not use your information for unsolicited marketing without your consent.
Marketing Communications: if you have provided your email address in connection with an inquiry or engagement, we may send you occasional service updates, announcements, or newsletters. All such emails include an unsubscribe link in compliance with the CAN-SPAM Act. You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email or by contacting us at contact@vertolaunch.com. Opting out of marketing communications does not affect transactional emails related to active engagements.
Legal bases for processing (EU/EEA/UK visitors): where the GDPR or UK GDPR applies, we process personal data on the following bases: performance of a contract or steps prior to entering a contract (responding to inquiries, delivering services); our legitimate interests in operating, securing, and improving our business and website; your consent, where required (e.g., certain cookies and marketing); and compliance with legal obligations.
We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following limited circumstances:
Service providers: we work with trusted third-party service providers who assist in operating our business. These may include our email platform, scheduling software, cloud storage, and project management tools. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
Payment processing: payment transactions are processed by Stripe, Inc. Your payment information is transmitted directly to Stripe. See Section 6 for more details.
Legal requirements: we may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Vertolaunch LLC, our clients, or others, or to establish, exercise, or defend legal claims.
Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain our business records, and to comply with legal, tax, and regulatory obligations. Typically:
Contact and inquiry information is retained for up to three (3) years after your last interaction with us. Client project records and invoicing information are retained for seven (7) years in accordance with standard business and tax record-keeping practices. You may request deletion of your personal information at any time (see Section 9 below), subject to our legal retention obligations.
We use Stripe, Inc. for payment processing. When you make a payment, your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy, available at stripe.com/privacy. Vertolaunch LLC does not store your full payment card details on its servers. Stripe is a PCI DSS Level 1 certified payment processor.
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your browser.
Essential cookies: required for the website to function properly (e.g., session management).
Analytics cookies: used to understand how visitors interact with our site. We may use tools such as Google Analytics for this purpose. These cookies collect data in an anonymized or aggregated form.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
Vertolaunch LLC takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include use of encrypted communications (HTTPS), access controls on data systems, and use of reputable third-party service providers with strong security standards.
However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information and that we are required to report under applicable law, we will notify affected individuals in accordance with applicable state breach notification laws. If you believe your information has been compromised, please contact us immediately at contact@vertolaunch.com.
Our Role for Client Project Data: where Vertolaunch LLC processes personal information contained in materials provided by a client during an engagement (for example, information about a client's employees or learners), Vertolaunch LLC acts as a service provider or processor on the client's documented instructions. The client remains responsible for that data, and individuals should direct privacy requests concerning it to the relevant client; we will assist the client in responding as required by our agreements and applicable law.
Business-to-Business Context: Vertolaunch LLC primarily collects personal information in a business-to-business context (e.g., names and email addresses of business contacts and employees of client companies). We treat all personal information with the same commitment to security and responsible handling described in this Policy.
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. To exercise any of these rights, please contact us at contact@vertolaunch.com with the subject line "Privacy Request."
We will respond to all data requests within thirty (30) days. We may require you to verify your identity before processing your request. Note that some information may be retained even after a deletion request if required by law or legitimate business purposes (e.g., financial records).
If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
How to Submit a Request: contact us at contact@vertolaunch.com with the subject line "California Privacy Request." We will respond within 45 days, with an optional 45-day extension when reasonably necessary.
In the preceding 12 months, Vertolaunch LLC has collected the following categories of personal information: identifiers (name, email, company), commercial information (transaction records), and internet/network activity (website usage data), used solely for business operations and service delivery.
If you are a resident of Nevada, you have the right to opt out of the sale of certain personal information to third parties. Vertolaunch LLC does not sell personal information as defined under Nevada law. If you have questions, please contact us at contact@vertolaunch.com.
Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and Oregon, among others) may have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, sale of personal data, and certain profiling. Vertolaunch LLC does not sell personal data, does not engage in targeted advertising, and does not conduct profiling that produces legal or similarly significant effects. To exercise any applicable right, contact us at contact@vertolaunch.com with the subject line "Privacy Request." If we decline to act on your request, you may appeal by replying to our decision, and we will respond to your appeal as required by applicable law.
Vertolaunch LLC is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website and services, you consent to this transfer.
If you are located in the European Union, European Economic Area, or the United Kingdom and have questions about cross-border data transfers or your GDPR rights (including the rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your supervisory authority), please contact us at contact@vertolaunch.com.
Our website and services are directed at business professionals and are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. Vertolaunch LLC is not responsible for the privacy practices of any third-party site.
Some browsers transmit "Do Not Track" signals to websites. Because there is currently no industry standard for how websites should respond to such signals, Vertolaunch LLC does not currently take action in response to these signals. We will update this policy if our approach changes.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.
For privacy-related inquiries, data deletion requests, or any questions about how we handle your information, please contact us at:
Vertolaunch LLC
30 N Gould St Ste N, Sheridan, WY 82801
contact@vertolaunch.com